Complaints about the Conduct of Class 4 Gambling
Should you have a complaint about a Grant Application made to First Sovereign Trust, it should be made in writing and addressed to:
First Sovereign Trust Limited
PO Box 1629
The Trust will acknowledge receipt of your complaint by mail. Your complaint will be investigated by the Trust Office Holders within 14 days of receipt. The Trust will then write to you within 21 days of receipt, informing you of its decision.
Department of Internal Affairs
Anyone can make a complaint to the Secretary of Internal Affairs about how gaming machines are run in Gaming Venues. The Secretary must investigate this complaint. If the complainant is unhappy about the way the Secretary handled the complaint, the complainant can complain to the Gambling Commission. The Gambling Commission will consider this matter, and will report to the Minister of Internal Affairs if necessary.
Secretary of the Department of Internal Affairs
PO Box 10-095
As gaming machines generate the funding distributed by First Sovereign Trust, we are obligated to be actively involved in preventing and minimising the effects of Problem Gambling. We do this in partnership with our venues, through in-house training for operators and their staff.